FAQ — NGD AI Grant Discovery

Question 1

What is NGD AI?

Accepted Answer

NGD AI is a subscription-based AI platform that automates grant discovery using Retrieval Augmented Generation (RAG) and intelligent parsing. It scans donor organizations, parses complex data formats, and delivers clean, actionable grant opportunities.

Question 2

Do I need technical skills to use NGD AI?

Accepted Answer

No. You can add donor sources directly from the web app UI by pasting a URL. No coding or technical setup is required.

Question 3

How often are grants updated?

Accepted Answer

Continuously. The AI ingestion engine runs on a schedule and can also be triggered on demand. New opportunities are available as soon as ingestion completes.

Question 4

What data formats does NGD AI support?

Accepted Answer

NGD AI supports JSON, XML, RSS/Atom, HTML, CSV, and REST APIs. If a donor source is publicly accessible, our engine can parse it.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. You can manage or cancel your subscription at any time through the self-service billing portal. No long-term contracts or cancellation fees.

Question 6

Is there a free trial?

Accepted Answer

Yes — you can start a free trial on any plan. No credit card is required to begin.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can change your plan at any time from the billing portal. Changes take effect at the next billing cycle.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. Enterprise customers may request invoicing.

Question 9

Is my data secure?

Accepted Answer

Yes. All data is encrypted at rest and in transit. Authentication is strictly enforced, and API keys are stored in secure vaults — never exposed in logs or responses.

Question 10

Do you sell or share user data?

Accepted Answer

No. We collect only the data required for account creation, billing, and platform usage. We do not sell or share user data with third parties.

Question 11

Can I request deletion of my data?

Accepted Answer

Yes. Users may request deletion of their account and associated data at any time by contacting support.

Question 12

Do you support teams?

Accepted Answer

Yes — multi-user team accounts are available on Enterprise plans, with admin dashboards and role-based access control.

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